MPTAAS OTP Not Coming on Samagra ID: Easy Fix

Is your MPTAAS OTP not coming on your Samagra ID? Do not worry. This problem is common, especially when a mobile number has changed, e-KYC is incomplete, or the portal is busy. In most cases, the OTP is not lost. It is either being sent to an old number linked with your Samagra record or the MPTAAS session needs to be refreshed. Start with the fixes below before trying again.

First, check which mobile number is linked to your Samagra ID. If your current number is not linked, or no number is linked, complete the required Samagra e-KYC or mobile update process first. Then reopen MPTAAS, request one fresh OTP, and use the newest code only.

There can be several reasons behind this issue:

The main thing is to find out whether the problem is with your mobile number, your Samagra record, or the MPTAAS portal session.

Many students use a new phone number but their Samagra ID still has an old number saved.This means the OTP may be going to a SIM card you no longer use.Before trying again, confirm the mobile number linked with your Samagra profile.

Use the official Samagra portal for this step. Do not assume the OTP will automatically come to the number currently in your phone. It usually goes to the number connected with the active verification record.

Sometimes the portal shows that no mobile number is linked with the Samagra ID. In that case, you may need to complete Samagra e-KYC first. This helps verify your record and link the required details properly.

Once the e-KYC or mobile update is completed, wait for the record to update before returning to MPTAAS. Do not create a new Samagra ID just because OTP is not coming. A duplicate record can create more problems later.

Pressing “Resend OTP” again and again can make things worse.

Follow this simple method:

Older OTPs may expire after a new OTP is requested. That is why entering a delayed code can show an invalid OTP error.

Sometimes the portal sends the OTP, but your phone receives it late.

Try these quick checks:

A stable network is important, especially when you are submitting your MPTAAS profile or scholarship form.

A stuck browser session can also stop the OTP page from working properly.

Try this:

Also, avoid keeping many tabs open. Use one browser, one device, and one fresh session.

These are two different problems.

If you receive the OTP but cannot move forward, the issue may not be the OTP itself.

Your Samagra details may need correction if there is a mismatch in:

Fixing the correct record first is better than repeatedly trying the same OTP screen.

If the OTP is going to an old number that you cannot access, do not use another person’s OTP or try unofficial methods. Use the official Samagra profile update or e-KYC process to correct the mobile number. If the online update does not work, contact the official Samagra support team or visit the relevant local office with your valid documents. Keep your Samagra ID, Aadhaar details, and current mobile number ready before asking for help.

Problem	Likely Reason	What to Do
OTP is not received	Old mobile number linked	Check the mobile number in Samagra
Portal says mobile is not linked	e-KYC or profile update is needed	Complete Samagra e-KYC
OTP arrives late	Network or portal delay	Wait, then use only the latest OTP
OTP shows invalid	Old code or expired session	Start again and request a fresh OTPThe
MPTAAS page is stuck	Browser cache or session issue	Clear cache and reopen the portal
Details do not verify after OTP	Samagra record mismatch	Correct the details in Samagra first

Contact support if:

For Samagra-related issues, use the official support contact:

Helpline: 0755-2700800
Email: samagra.support@mp.gov.in

Never share your OTP, password, Aadhaar OTP, or bank PIN with anyone claiming they can fix the issue for you.